Cancellation & Refund Policy

At Classic Kurves, we take pride in delivering meticulously handcrafted statues and handicrafts. Since all our products are uniquely handcrafted, we have a strict policy regarding cancellations and refunds as outlined below.

1. Order Cancellation

• Orders for standard products can be canceled up to 24 hours before the scheduled delivery or pickup time.
• Custom or themed handicraft orders cannot be canceled once confirmed, as they require pre-preparation and materials.
• Cancellations must be requested via phone or email only. WhatsApp cancellations are not accepted unless acknowledged by our team.

2. Refund Eligibility

• If your cancellation request is approved within the timeframe, a full refund will be issued to your original payment method.
• No refunds will be provided for:
  • Late cancellations
  • Unclaimed pickup orders
  • Incorrect shipping address provided by the customer

3. Damaged or Wrong Orders

• We take utmost care in packaging and delivery. However, if your product is received in damaged condition or is incorrect, please contact us immediately.
• Photos of the damaged product must be shared within 1 hour of delivery to qualify for a refund or replacement.
• Replacement is subject to product availability and time constraints.

4. Refund Process

• Once approved, refunds will be processed within 5–7 business days to the original payment method.
• If paid via UPI or cash on delivery, store credit may be offered at our discretion.

5. Contact for Cancellation/Refund

To request a cancellation or refund, please contact us:
📧 Email: info@classickurves.com
📞 Phone: +91 98765 43210
📍 Address: 15, North Chitrai Street, Srirangam, Trichy - 620006, Tamil Nadu